Shipping Policy

Ground Shipping: (All orders dispatched within 2 working days, estimated delivery within 5-7 working days)

Air Shipping: (All orders dispatched within 2 working days, estimated delivery within 2-4 working days)

Shipping Policy: 

Order Processing and Dispatch:

CPB Shop aims to dispatch all orders within 1-2 business days. We’ll notify you via email or WhatsApp if any unexpected delays occur. 

Order Tracking: 

Once your order ships, you’ll receive a notification email with a tracking number. Use this number to track your package’s progress directly on the carrier’s website. 

Delivery Timeframes: 

Please note that the delivery times shown at checkout are estimates based on past deliveries. Depending on your location, your order might take slightly longer to arrive. 

Shipping Partners and Delays: 

CPB Shop partners with trusted logistics providers like Delhivery and DTDC to ensure timely deliveries. While we maintain regular communication with our partners to minimize delays, unforeseen circumstances can still arise. 

Lost or Damaged Packages: 

In the rare case your package is lost or damaged during shipping, please contact us immediately at shop@chennaiphotobiennale.com or on WhatsApp (+91 6382 468 648). We’ll work directly with our delivery partners to investigate the situation. Upon verification of a genuine claim, we’ll offer you a refund or replacement. 

Urgent Delivery Requests: 

If you require expedited shipping, please contact us via email (shop@chennaiphotobiennale.com) or WhatsApp (+91 6382 468 648) before placing your order. We’ll do our best to accommodate your request.