Refund policy

We accept returns, refunds, exchanges and warranty claims for eligible products under the conditions outlined below. Eligibility depends on the type of product, the nature of the issue and the applicable return or warranty period.

We do not accept returns for a change of mind or personal preference.

Refunds for Unfulfilled Orders

A full refund will be issued if:

• We are unable to fulfil your order due to limited stock.
• We are unable to deliver to your PIN code through any of our logistics partners.

KB10 Camera — One-Year Replacement Warranty

The KB10 camera includes a one-year replacement warranty from the date of delivery. This warranty covers manufacturing defects and functional failures that occur during normal use.

If the camera is confirmed to have stopped functioning due to a manufacturing defect, it will be replaced with the same model, subject to availability. KB10 cameras cannot be repaired, and refunds will not be provided under this warranty.

The warranty does not cover:

• Damage caused by drops, impacts, mishandling or improper storage.
• Water, liquid or chemical spills.
• Battery leakage, corrosion or damage to the battery compartment.
• Damage caused by unsuitable, damaged or leaking batteries.
• Repairs, modifications, tampering or disassembly by the customer or an unauthorised third party.
• Cosmetic wear that does not affect the camera’s operation.
• Damage resulting from use contrary to the supplied instructions.

A KB10 camera will be eligible for replacement only if it stops functioning as intended without accidental damage, misuse, modification or tampering.

Other Cameras — 30-Day Return and Refund Policy

Except for products identified as Special Collector Items, cameras purchased from us may be returned within 30 days of delivery if they are found to be defective, non-functional or materially different from the condition described at the time of purchase.

Returns will not be accepted for:

• A change of mind or personal preference.
• Minor cosmetic marks, wear or imperfections already mentioned or visible in the product listing.
• Damage caused by drops, impacts, mishandling or improper storage.
• Water, liquid or chemical spills.
• Battery leakage, corrosion or damage to the battery compartment.
• Repairs, modifications, tampering or disassembly after delivery.
• Damage caused during use by the customer.

If the product is confirmed to be defective or materially different from its description, you may choose a replacement, subject to availability, or a refund.

Special Collector Items

Products identified as Special Collector Items are sold as described and are not eligible for returns, refunds or exchanges. Please review the product description and photographs carefully before placing your order.

This exclusion does not apply if the wrong product is delivered or the item arrives damaged in transit.

Damaged or Incorrect Products

If you receive a product that is damaged in transit, defective or different from what you ordered, please email us at shop@chennaiphotobiennale.com with:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the product and the issue.
• Photographs of the packaging if the product was damaged during delivery.

Please retain the product and its original packaging until your request has been reviewed.

Return and Inspection Process

To be eligible for a return, refund, exchange or warranty claim:

• The request must be made within the applicable return or warranty period.
• The item must be returned with all accessories and components supplied with it.
• The original packaging should be retained wherever possible.
• A receipt or proof of purchase must be provided.
• The product must not have been modified, tampered with or previously repaired.
• Customers are responsible for arranging and paying for the product to be shipped to CPB Darkroom for inspection. Please pack the product carefully and securely to protect it from damage during transit. We recommend using its original packaging wherever possible. Please note that CPB Darkroom cannot be held responsible for damage caused during transit due to inadequate packaging.
• The initial return shipping cost will not be reimbursed.

Once the product has been received and inspected, we will email you with the outcome of your request.

If the product is confirmed to be defective, damaged in transit or materially different from its description, we will process the applicable repair, replacement or refund. Where a repaired or replacement product is being sent, CPB Darkroom will cover the shipping cost to send it back to the customer.

If the product is found to be functioning correctly and/or consistent with its description, the customer will be responsible for the shipping cost to have the product returned to them. If the customer chooses not to pay this shipping charge, the product will be considered forfeited, and no refund, repair or replacement will be issued.

For eligible products other than the KB10, if CPB Darkroom determines that the issue can be resolved through a simple repair, we may attempt to facilitate the repair at no additional cost to the customer before returning the product. This will be assessed on a case-by-case basis and does not apply to damage caused by misuse, accidental damage, modification or tampering.

CPB Darkroom reserves the right to reject a claim if the product appears to have been damaged through use, mishandled, modified or tampered with.

Replacement delivery times may vary depending on product availability and the customer’s location.